What I learned from The Three Laws of Performance

Torrey’s Notes


Law #1 : Performance correlates to how the situation occurs to people involved

It doesn’t matter what you say or how you say it. What matters is how you are heard.

If the situation occurs to you as broken and unfixable, it won’t change. However if the situation occurs to you as unsustainable and needing to be changed, it is likely to change. Compare the ‘default future’ with the ‘ideal future’.

Our ‘default future’ is where we end up if the story is not changed. We can choose not to accept the default future, and embrace transformation. We can imagine a future we want and move towards it. Large groups of people can rally behind a compelling vision of the future.

Ask yourself: What is my default future? What is my vision for the ideal future?

Example

Personal Health Default future: Stress, over-eating, relationship issues will persist and I will die early and lonely.

Ideal future: eating healthy in moderation, drinking lots of water, pushing myself in the gym, will lead to a long and happy life.


Three Laws of Performance Law #2 : How the situation occurs arises in language

Whatever you resist persists. Leaders have to listen to verbal and non-verbal language. There is often tension in the room and controversial things are left unsaid. These issues need to confronted else they persist.What is unsaid? What is unsaid but communicated non-verbally? Leaders must have the courage to say what is unsaid, to confront issues that make people uncomfortable.


Three Laws of Performance Law #3 : Future based language transforms how situations occur to people.

To elevate performance, you have to change the story of the organization and get buy in from the whole community. The story is the vision of where the group is headed.

Ask yourself: Where do you see your team in 5 years? 10 years? What stories will you tell when you get to the old folks home?


Read More

The Three Laws of Performance: Rewriting th Future if You Organization and Your Life by Steve Zaffron and Dave Logan

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What I learned about Trust

Trust is the Currency of Relationships

You have a very small group of friends you could call at 3am to bail you out of jail. You built trust with these people over years if not decades. You know they would rescue you without second thoughts, because you would do the same for them. If trust could be put in a joint bank account, this account would pay dividends.

You trust your spouse 100% (hopefully), and this allows you to accomplish feats otherwise impossible. Telling your partner ‘I trust you’ is more powerful than saying ‘I love you’. Since you feel safe at home, you focus your energy on threats outside.

Relationships make or break your business, inside and out. According to the Gallup Q12 Employee Engagement Study, having a best friend at work is a key factor for employee engagement. The best friend satisfies the need to build trust in the workplace. Since you feel safe at work, you focus your energy on working together to reach your potential.

Currency is Trust

When customers buy your product they trust you will deliver to them value. This trust starts before they buy; it starts with a relationship. Often, the relationship is formed through public speaking and media.

An inspiring idea comes from Jack Ma, founder of Alibaba: If you have 1 billion dollars, that’s not your money, that’s trust society gives you; they believe you can manage the money better than others. The people of the world are putting their trust in you to use resources to bring good into the world.

Trust Cycle

The Trust Cycle illustrates how trust grows between two parties. First, trust is given. Second, trust is received. Then, mutual trust is born and exchanged.

The Trust Cycle

Think of it this way: trust starts with you. You can go around waiting for your family members to repair the relationship, or you can “be the bigger person” now and give them trust.

Flow of Trust

Where does trust start? It starts where anything else starts, with leaders. Giving trust without expectation of return requires courage, a risk taken, a leap of faith.

Flow Of Trust

The leader serves a group of followers. The leader takes the first step by giving trust. The followers return trust to the leader. Trust starts at the top and flows downhill.

360 Degree Trust

Trust flows in all directions. This model helps you analyze your relationships and focus on those with weaker trust. By carefully listening to your peers you may find unexpected hints of mistrust. The mission and the process are abstract. There is no mutual exchange of trust for mission and process; instead, trust comes from understanding.

360 Degree Trust

Observe these many angles:

  • Trust in leaders
  • Trust in the processes
  • Trust in peers
  • Trust in the teams
  • Trust in the mission
  • Trust in partners
  • Trust in partner teams

Thanks for reading!

The library of traveling books – What if books could walk and talk?

I am seeking partners to execute this idea; I don’t much enjoy solo projects. Would you like to join me on this venture?

Buzz Aldrin, Apollo 11 astronaut, famously said: “You promised me Mars colonies. Instead I got Facebook”. For the past 20 years or so, the human race has been really busy exploring cyber-space. We took a detour from the real world, which I call meat-space. I am fascinated by cyber-space ideas that enhance meat-space. The idea I describe below is one such idea which combines elements of book-love and the sharing economy.

The idea is driven by two questions:

  1. What if books had legs?
  2. What if books could talk?

By pondering these two questions I ended up at: we could build the world’s most distributed library, and it would enable books to walk and talk. What if you could give away a hundred books and follow their travels?

How would it work?

We need a few technology elements to execute on The Library of Traveling Books. We need a website and we need stick-on labels.

The website would be the hub of our library. It provides guest books for all of the traveling books. It provides educational material, instructions for how to contribute to the community by adding new books to the library. The website must also encourage new guests to keep the books traveling.

The labels are crucial for educating new guests and connecting books to their unique guest book. Each book in the library requires a unique label, with a unique URL, and a unique QR-style barcode. The labels are the gateway, and they need to concisely explain and encourage new guests to make their way to the website.

What is a QR code?

A QR code is a 2 dimensional barcode. QR codes are great for connecting meat-space objects to their digital identities.

This is an example of a QR-code. When scanned, it leads you to this blog.

QR code for torrey.blog

The Fun Bits – We Love Books

As book lovers, curation of the library is exciting! Which books would be selected for traveling? Would we choose only classics? Books that change lives? Hardcovers only with protective covers?
How will this invention help book-lover community and connect like-minded people? Make the world a bigger place, spread gratitude and love?

The Problems – What could go wrong?

Of course, there are pitfalls to this approach. Problems make it more interesting! It’s not an adventure until something goes wrong.
Books may end up on the trash

Books may sit on a shelf for a really long time.

Books get wet and books get damaged

How do we make super-durable books? Library-grade books, battle-hardened books. Books that will last forever.

Celebrate the Winners

While acknowledging problems will be run into, we will celebrate the successes. Celebrate the books that keep traveling. The books that are so remarkable that the reader insists on passing it to a friend, or giving it back to the universe, sending it on it’s traveling way.
What will be the longest book journey?

What will the guests say about the books in the travel log?

What Ifs

What if you put money in the books to incentivize book hunting, like geocaching.

What if it took off and we formed a 501c3, accepting charitable donations to add more books?

What if we went for-profit and used the attention to market to book lovers.

What if we turn the library into a sort of “perennial bestsellers list” which authors aspire to land on. We could position the list as a higher honor than New York Times bestseller.

What if we get really techno-fancy, and embed some kind of low power computer into the books, making them “smart books”.


Summary

What would it take to implement this:

  •  A website
  •  A printer
  •  Labels
  •  A Books
  •  A person to take a book to an airport.

Iterate! Experiment! Learn! Adapt! Evolve!



Thanks for reading. Together we build a world free of fear. What would you do if you were not afraid? Be legendary.