What I learned about Happiness from Delivering Happiness by Tony Hsieh

Tony Hsieh tells the riveting story of his business life and the story of building Zappos in Delivering Happiness.

The book dives into the philosophical, defining the root of happiness. And from there it explains how these things drive Hsieh to make life and business decisions.

Happiness comes from four things:

  1. Perceived control

  2. Perceived progress

  3. Human connection

  4. Being part of something bigger than yourself

Perceived Control

Work happiness level correlates to how much control you feel you have over your work. For example, Zappos empowers employees to use their own judgment to best serve customers. There is no call center script. The folks answering the phones are happier because they have control over what they say and how they best serve you.

Perceived Progress

Work happiness level correlates to how much progress you feel you are making at work. For example, Zappos has developed a system for training employees. Mastering new skills earns badges. Employees who invest more time in learning earn more badges, their progress is measured and visible. They are happier as a result because they feel they are moving forward. Are you going in circles, backwards, or forward? Having clarity, competence, and confidence feels good.

Human Connection

Happiness correlates to the number of relationships and depth of relationships. One of the more controversial questions from the Gallup Q12 asks “do you have a best friend at work?”. Gallup found that answering ‘yes’ to this question correlates to higher performance, engagement, and work satisfaction. Having a best friend at work is surprisingly important for being happy at work.

Being Part of Something Bigger than Yourself

Happiness correlates to being a part of a movement or a mission. If you do something for the sole reason of collecting a paycheck you will be miserable and eventually you will quit. What is your “why”? You are a tiny spec of dust on one tiny blue planet in the grand, wide universe.

How to Apply All of This

  • Build career capital for later investment. Invest your capital to gain more control of your work and your life. Read more about this in my So Good They Can’t Ignore You post.
  • Set incremental SMART goals to progress on. Write down your goals. On paper! Amazingly, data shows that people who write down their goals are measurably more successful than people who do not write them down.
  • Make time to reconnect with friends and family.
  • Seek to understand why you are here. What is your mission?
  • Remember how large the universe is compared to you.

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