State The Facts

Sometimes bad things happen. Getting emotional could make things worse.

Strip off your emotional reactions and state the facts. Facts are difficult to hide from.

It’s like applying first principles to solve problems. You have to seek ground truth to break through layered-on beliefs.

Sometimes good things happen. You should still state the facts. 

Stating the facts forces you to approach the situation with honesty. You can stop worrying about choosing the right words.

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